Because event planning is a bespoke service rather than a physical product, our refund terms reflect the work and supplier commitments involved. This policy applies to services booked with Selaras Events Sdn. Bhd..
Deposits
A booking deposit secures your date and allows us to begin planning. Deposits are non-refundable, as they cover the initial creative and administrative work reserved exclusively for your event.
Payment stages
Remaining fees are usually payable in scheduled instalments set out in your proposal, with the final balance due before the event date. Specific dates are confirmed in your agreement.
Cancellation by you
If you cancel, the deposit is retained and any refund of further payments depends on how close to the event date you cancel and on the commitments we have already made to suppliers on your behalf. We will always account for costs transparently.
Cancellation by us
In the rare event that we must cancel for reasons within our control, you will receive a full refund of all payments made, including the deposit.
Supplier costs
Some suppliers operate their own non-refundable deposits. Where these have been paid on your behalf, they cannot be recovered and will be deducted from any refund.
How refunds are paid
Approved refunds are returned via the original payment method within fourteen working days of confirmation.
Contact
To discuss a cancellation or refund, contact us at [email protected] or +60 3-7625 4820.